Nurses piloting generative AI

UW Health

MADISON, Wis. – A growing group of nurses at UW Health are trialing the use of generative artificial intelligence, AI, to determine how it can be used to address health care workforce shortages and burnout, and improve the care experience for patients.

This work began in April 2023 when a small group of physicians at UW Health joined a pilot program announced by Microsoft and Epic to make generative AI available to clinicians.

The generative AI, specifically a large language model, or LLM, drafts responses to patients’ messages in MyChart, the patient portal created by Epic. The clinical team members then review and edit for accuracy, tone and information before responding to patient questions and requests. In September, the first cohort of nurses began using the draft messages in response to patient messages in MyChart. Read more…